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Latitude 38 Vacation Rentals, LLC Rental Agreement and Policies 

Latitude 38 Vacation Rentals, LLC. (*L38)
Mailing Address: PO Box 749 | Telluride, Colorado 81435 – (USPS only) 
Physical Address: 220 E Colorado Avenue | Telluride, Colorado 81435 (FedEx | UPS | DHL only) 
Direct Phone: 970-728-8838 – Mon – Fri 9 a.m. – 5 p.m. 
Weekends & Emergencies: 970-708-0930 Sat & Sun 24/7/365
Fax: 970-728-8839

After reserving a property with Latitude 38 Vacation Rentals, LLC you will receive an email confirmation of the booking and then separately your Reservation Confirmation - Rental Agreement and Policies. You will need to read, initial each page, sign and return the contract within 10 days from the date the reservation is made along with your Initial Deposit.

Online bookings are not confirmed until you have spoken with a Guest Services Representative of Latitude 38 Vacation Rentals.  Guest Services will call you within 24 hours to confirm your online reservation request.  Your reservations will be canceled if we have not spoken with you within that time period or if payment is not received within the required time periods listed.

PAYMENT TERMS & CONDITIONS: 
Latitude 38 requires an Initial Deposit equal to one night of rent or equal to one night of festival or holiday rate applicable, whichever is greater, plus tax to hold a reservation.  Deposit will be charged at the time reservation is made.  The credit card you provide will be used for remaining balance unless other arrangements are made.  Echeck Payments are accepted and recommended.   Remaining balance is due 45 days prior to reservation arrival date (60 days for Major Festivals & Holidays). Rates are subject to Colorado State Sales Tax: 2.9% | San Miguel County Sales Tax: 1% | Town of Telluride Sales Tax: 4.5% | Town of Telluride Lodging Tax: 2% | Airline Excise Tax: 2% - All taxes totaling 12.4%.
We accept Visa, MasterCard, Discover, and ACH/EChecks:  

TRAVEL PROTECTION/TRIP CANCELLATION INSURANCE: Latitude 38 Vacation Rentals has contracted with CSA, Inc. (800) 554-9839 in order to offer you trip cancellation insurance to protect your vacation investment against hurricane evacuations, injury, sickness, job loss, or death and other unforeseen covered circumstances, which could cause cancellation of confirmed reservation and forfeiture of payments.  The optional trip cancellation insurance cost is 6.95% of the Trip Cost, and is automatically included in the Total Balance Due on the Reservation Confirmation and can be purchased either at the time of making the reservation or prior to paying your Final Balance.  Payment of the plan will not be accepted after Latitude 38 Vacation Rentals has received your Total Balance Due.  You are required to indicate choice to accept or decline optional trip insurance on the Rental Confirmation and Rental Agreement. Please realize that manually subtracting cost of trip insurance from the Total Balance Due on Rental Confirmation, and by not paying premium, indicates decline of optional trip cancellation insurance.  We recommend that all Guests purchase this coverage for added financial protection in cancellation situations where we are unable to refund payments.  You will have 10 days from the date you receive the trip cancellation policy to review the policy and cancel, in writing, if you do not elect to purchase this coverage.  Refunds and coverage issues will be based and determined solely by CSA, Inc. and the existing policy will be issued to Guest if coverage of this insurance has been elected upon making reservation.
  
CANCELLATION POLICIES & FEES:
Cancellations are charged an administrative fee of $50.00.  Cancellations which deposits and refunds are made to the clients’ credit card will be charged 5% of the reservation total for credit card processing fees.
Deposits made via ACH/Echeck will be charged a $15.00 fee to cover processing fees.

Cancellations made after 10 days of booking will forfeit deposit equal to the first night rent or equal to any festival or holiday rate applicable, whichever is highest, plus tax.
Cancellations made inside 45 days (60 days for Major Holidays & Festivals) of reservation arrival date are non refundable; full rental deposit will be forfeited entirely.
Once a reservation has been confirmed by payment and you are unable to fulfill your obligation to occupy Rental Property, Latitude 38 Vacation Rentals must be notified as soon as possible: 970-728-8838 | Info@Latitude38VacationRentals.com  
We require all cancellations be in writing for your protection | Fax: 970-728-8839 | Scan & Email to: Info@Latitude38VacationRentals.com
  
Latitude 38 Vacation Rentals will make every attempt to re-rent the property once we have received notification of cancellation.  If we are unable to re-rent the property, no refunds will be issued.  If the property is re-rented at full Rental Rate, you will receive a refund of the full amount of rent consideration (rent & taxes) less a $100.00 Cancellation Fee.   Please note: Trip Cancellation Insurance premiums paid (if applicable) and $35.00 Liability Insurance/Security Deposit Protectioon Fee are non-refundable.  If you have purchased Trip Cancellation Insurance at the time of making your reservation please refer to your policy for instructions on recovering your loss due to cancellation.  In no event shall Guest assign or sublet the Rental Property in whole or in part.

GUARANTEE: You are required to provide a credit card number as a guarantee.   

GENERAL POLICIES:  Primary registered guest is responsible for any expenses incurred during the visit, including but not limited to loss and damages, accident or injury to person, or loss sustained while visiting the home. 
Occupancy for each home is strictly enforced and fines will be assessed for exceeding the number of allowed guests.

RENTAL PROPERTIES ARE FOR FAMILY VACATIONS ONLY: Latitude 38 Vacation Rentals gladly rents to families or responsible adults over the age of 25 years old.  Latitude 38 Vacation Rentals has a “No-Group” policy, which includes but is not limited to the following: school, spring break, prom, graduation, wedding receptions, etc.   Latitude 38 Vacation Rentals may approve at the time of reservation and at our discretion to rent to groups, but you must disclose at the time of reservation.  
Absolutely no house parties, events, receptions, or kegs!  We strongly advise you to not jeopardize your family and friends’ vacation by overcrowding or noise violations.  Latitude 38 Vacation Rentals represents a few properties which will allow a small family gathering.  Such gatherings must be approved prior to arrival and require an additional fee.  Please consult a Latitude 38 Vacation Rentals representative for further information and availability.  

LIABILITY INSURANCE / SECURITY DEPOSIT PROTECTION: A $35.00 non refundable, required  Security Deposit Protection plan which acts as Liability Insurance is required for all reservations.  This Security Deposit Protection/Liability plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply.  Full details of the Rental Unit Damage Protection coverage are contained in the Certificate of Insurance or Insurance Policy.  The Rental Unit Damage Protection can be purchased up to, and including at, check-in.   By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Latitude 38 Vacation Rentals any amount payable under the terms and conditions of the Rental Unit Damage Protection.  Please contact Latitude 38 Vacation Rentals directly if you do not wish to participate in this plan or assignment. 
You must notify Latitude 38 Vacation Rentals immediately (970-728-8838 – 9a.m. – 5 p.m. Mon-Fri |970-708-0930 – Weekends & Emergencies | Info@Latitude38VacationRentals.com ) of any damage or theft to the unit during your occupancy.  Purchasing the plan in lieu of a Security Deposit does not negate your responsibility as a tenant.  All units are carefully inspected after each rental.
  
RESTRICTIONS: A few specific restrictions are noted below.  
-  All properties are strictly non-smoking.  This includes but is not limited to: Incense, Cigars, and Cigarettes; common sense applies. (See No Smoking | No Pets Policy)
-  Occupancy numbers are strictly enforced.  Do not exceed allowed number of occupants in a property.  
-  Parking is limited to the specific number of cars listed per property.
-  House parties, events, receptions, and kegs are prohibited.
-  Pets prohibited in Non Pet Friendly properties. (See No Smoking | No Pets Policy) 
-  Must be 25 years of age or older to enter into Rental Agreement

NO SMOKING | NO PETS | $500 MINIMUM CLEANING FEE: Smoking, including but not limited to cigarettes, cigars, incense etc… & Pets of any nature, including but not limited to Dogs, Cats, Birds, Reptiles etc, are strictly prohibited inside, outside or on any rental property of Latitude 38 Vacation Rentals, LLC.  If found in violation of this policy your stay will be terminated immediately and there will be no refund given for remaining nights to be occupied by tenant.  You will also be held fully responsible for any additional fees greater than $500.00.  
Pet dander causes allergic reactions to people allergic to pet dander.  Be considerate of this and make plans for your pets prior to your visit.
Smoking will not be tolerated under any circumstance.

SHOES, SKI BOOTS & OUTDOOR RECREATION EQUIPMENT:  
It is a Telluride tradition of courtesy for guests to remove their outdoor footwear prior to entering private homes and condos.  Please remove ALL ski boots or other shoes prior to entering the property you reserved; bring slippers for indoors. 
Recreation Equipment including but not limited to: Mountain Bikes, Road Bikes, Kayaks, Climbing Gear, Skis, Snowboards, Rentals etc…  will not be brought into any property or premise described herein as a vacation rental of Latitude 38 Vacation Rentals.   All such recreation equipment will be stored in proper area deemed appropriate for such equipment.  Common sense applies.
You are responsible for any damage/s caused or cleaning above and beyond normal wear and tear necessary to doors, walls, fixtures, furnishings, terry, linens, hardwood floors or carpeting. 

LOCKED/OWNER CLOSETS: Most of our property owners maintain a locked area in The Property for their own personal use. These locked areas are not intended for Guest use. Please do not try to access locked doors or closets.

RENTAL OF MORE THAN ONE HOME: Should Lessee rent another property in close proximity to one another, the following rules shall apply: A. No items shall be moved from one house to another. B. Guests moving between the houses will respect the quiet condition of the neighborhood and refrain from loud noise and boisterous behavior on the street, particularly at night. Neighbors treasure their peace and quiet, value access to their driveways, and are quick to complain if our guests create such problems. C. Guests from two or more houses will not spend the bulk of their rental time at a house other than the house in which they are sleeping. Having people from one house spend most of their time at another house unfairly burdens that house and creates a risk of neighbor complaints.

MAINTENANCE & EMERGENCIES: Please be aware that maintenance service calls may occur at your property in order to keep our properties in top-notch operating condition during your stay. In the event of maintenance emergency Latitude 38 Vacation Rentals may enter the Property at any time. Latitude 38 Vacation Rentals requires immediate notification of any maintenance issues that may arise. Without immediate notification Latitude 38 Vacation Rentals cannot be responsible for compensation for said maintenance issue.

HOT TUP & SPA SERVICE: If the Property you have reserved includes a private hot tub it may be serviced between 10am and 4pm by maintenance staff. Please use hot tubs, saunas, or other spa facilities at your own risk. 

QUIET HOURS:  10:30 PM – 7:00 AM - Monitored and Enforced. Please no Hot Tub use after 11:00pm.

KEYS:  Keys are provided to each home. The charge for a lost key is the cost to re-key the home, and this can range from $150 to $300.

HOUSEKEEPING AND LINEN FEE: All properties require payment of a nonrefundable Housekeeping & Linen Fee.  The Housekeeping & Linen Fee is noted in your Rental Confirmation and based on the size of the property and the sleeping capacity.
Your home is stocked for your arrival with starter kit consisting of paper products including tissue paper, toilet paper, paper towels, napkins, one trash bag in each trash bin, plus one for each day of your stay, dishwasher tablets and dish detergent. 
Please leave the home in the same general condition as it was when you arrived. Staff will arrive after your departure to thoroughly clean and inspect the home.
All food and drink spills should be cleaned up as they occur. Food and drink spills on carpet are considered to be damage, not normal wear and tear, and will require additional cleaning charges. 
Refrigerator should be emptied of all food and free of spills. All used dishes should be rinsed and placed in the dishwasher on the wash cycle.
Additional housekeeping charges may also be applied in the occurrence of exceeding the maximum occupancy; or for necessary cleaning exceeding beyond normal wear and tear.

Mid Stay Cleans – Mid Stay Cleans are available at a set rate reflected and optional at time of booking or at a rate of $35.00 hourly upon request.  Requests for Mid Stay Cleans must be received by L38 prior to 3 p.m. the day before service is required. 
Our cleaning staff will change all bed linens and bathroom terry, take out trash and refresh your starter stock of paper products. 

LINENS & TERRY: Latitude 38 Vacation Rentals provides a basic supply of bed and bath linens in each property. Bed linen and bath towels are not changed during your stay.
Bed Linens, Bath Terry & Kitchen Towels are not to be used for cleaning of any object or surface and should not be used for make-up removal.
Every property is provided with a small bag of “cleaning rags”, located under the kitchen sink.

MAXIMUM OCCUPANCY AND PARKING CAPACITY: Latitude 38 Vacation Rentals has set and published occupancy and parking limits for every unit and strictly enforces these limits.

CHECK-IN PROCEDURE: You will need to visit the Latitude 38 Office (220 E Colorado Avenue #201) to check in and receive the home key. Office is open from 9 a.m. until 5:00pm daily, excluding weekends. If you plan to arrive after 5:00pm or on a weekend please contact us at 970-728-8838 / 970-708-0930 to make arrangements.
Every effort is made to have each home ready by check-in time, but no guarantee is made as to the exact time of occupancy. Housekeeping and maintenance personnel must provide services between occupancies for each home in order to prepare the home for incoming guests. Sometimes, due to unforeseen circumstances, housekeeping and/or maintenance services may not be completed by your 4pm check-in time. This situation rarely occurs, however, we apologize in advance if the is situation happens to you.
By entering your vacation rental home, you are accepting complete adherence to rules set forth in this document. (You will receive a copy of it via email.)

Check-In 4p.m. - Early Check-Ins are possible at no additional fee, based on property availability and business hours of operation.  No property may be occupied before 12 p.m.
     
Checkout – 10 a.m. – properties occupied at 11 a.m. and after will incur a $250.00 Late Check Out Fee; this is not an extension.  Properties occupied at 12 noon will be charged an additional nights room & tax; on top of the $250.00 Late Check Out Fee.
You will be responsible for any compensation necessary to new guests arriving on the same day as your departure.
You must have explicit written approval by L38 Management and pay an additional fee to occupy any property after check out time.

LISTINGS AND PRICING: Guest is responsible for reviewing the property description, photos, location, and amenities listing online for this property to confirm that it will meet the needs of your party.  Information regarding individual listings is believed accurate but cannot be guaranteed.  We have made every effort to ensure that all the information on Agent website is current and
accurate.  The possibility of errors and omissions exists.  We will be happy to confirm all data contained herein or answer any questions you may have prior to booking your reservation.  Rates for holidays, special events, and weekends may be higher.  Rates do not include tax and are subject to change.  Rates, furnishings, fees, and taxes are subject to change without notice.
As we look forward to your time with us in Telluride & Mountain Village, we would like to remind you of construction taking place. Construction activity has been scheduled during normal business hours and should not interfere with your enjoyment and relaxation during your time with us.
Latitude 38 Vacation Rentals homes are part of residential neighborhoods zoned for vacation rentals. They require complete sensitivity to full-time neighbors and residents. Each home belongs to a loving family and they ask for your care and kindness.

RIGHT OF SERVICE: Latitude 38 Vacation Rentals reserves the right to refuse service to anyone.  All rental properties are leased without regard to race, color, religion, sex, national origin, handicap or sexual orientation.

DISCLOSURE: Latitude 38 Vacation Rentals serves as the representative of all owners of vacation properties in its rental program, and is acting at all times, in and for the best interests of the owners.

PRIVACY POLICY: Latitude 38 Vacation Rentals is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously and have instituted policies and procedures to ensure that none of your privacy rights are violated. 

CREDIT CARD INFORMATION & HANDLING:  All credit card transactions are processed through a secure encrypted connection with our payment gateway service and only the information required to complete transactions is sent. All stored credit card data is encrypted and never viewable by any individual. 
  
CONDOMINIUM ASSOCIATIONS:  If you have reserved one of our condo or townhome properties, please make yourself aware of parking, trash, hot tub, noise, or other regulations and policies that may be posted in your property or on the premises. Please contact Latitude 38 Vacation Rentals, LLC with any questions or concerns.

I understand that Latitude 38 Vacation Rentals, LLC, is not responsible for any valuables or personal items left in the premises during or after the stay. I further understand that I am personally liable for any missing contents from the premises and all charges and damages incurred during my stay. I hereby waive and release Latitude 38 Vacation Rentals, LLC, its owners, clients, employees, and agents from any claim by or injury to me, my guests and our personal property, or arising from out of my being on or using the Property and premises, except any such claim or injury resulting from gross negligence. I agree to abide by any additional, disclosed restrictions of property owner regarding the use of said Property. I understand that Latitude 38 Vacation Rentals, LLC is acting as the marketing agent and/or property manager for the property owner. I understand and represent that I have explained this Rental Reservation Agreement and all terms to all individuals in my group who will be occupying this Property as authorized by this Rental Reservation Agreement and I am executing this agreement on behalf of all individuals in my group. I understand that I am bound by the terms of this agreement by accepting occupancy of the Property I have reserved. I understand that by signing this Rental Agreement I have authorized Latitude 38 Vacation Rentals, LLC to charge my Security Deposit or credit card given at time of reservation for my first deposit, final payment, and any charges or incidentals I may incur during my stay with Latitude 38 Vacation Rentals, LLC.