Become a Partner

 

Full Vacation Home Marketing & Management Services

Latitude 38 Vacation Rentals is a full service property management company, specializing in managing and marketing short term vacation rentals in Telluride & Mountain Village, Colorado. We offer a professional rental program focused on guest services and owner communications. As your agents, our main priority is to protect your investment, your property, and its profitability.  Our company goal is to offer guests exceptional service, excellent value, and a variety of quality, clean, and well-maintained properties.

 

 

Professional Marketing and Advertising

Creative and effective promotion is the key to a successful rental program.  L38 engages in an extensive marketing program directed by our in-house Marketing Team.  We invest in various digital and print and have a comprehensive email marketing program. Our best resource is our state-of-the art website, equipped with the ability for guests to view availability calendars and make online reservations 24/7.

 

Complete Reservation Service

The most valuable service we offer our homeowners is our professional reservation service.  Our team of reservation professionals is trained to promote the unique amenities of your property to prospective guests 7 days a week, and is prepared to assist owners, guests and service providers.  

 

Computerized Reservation Technology

We have invested in state-of-the art computers and reservation software which allows us to efficiently manage availability, bookings, payments, maintenance, housekeeping, accounting, monthly income statements, checks, and reservation reports.  Owners can also log in to the company Partners Site to access their account information and make owner reservations.  

 

Homeowner Communications

The staff and owners of L38 regularly communicate with owners via newsletters, email updates, and printed notices.  We strive to keep owners informed of the happenings of L38, industry news, property tips and more. We believe our homeowners both enjoy and benefit from this valuable source of information.

 

Detailed Monthly Statements

L38 has a qualified and experienced record keeping department recognized by our owners for accuracy and prompt disbursement of owner statements and rental proceeds. L38 maintains a registered Trust Account and keeps detailed records and accurate reports of all transactions. Accounts are balanced each month to ensure all owner accounts and reservations are in proper standing.  Owners can log in to the company Partners Site to access their account information and check their reservation calendar for upcoming rentals.

Guest Feedback

Our Guest Comment Card Program provides us with valuable guest feedback used to review our properties, identify maintenance or other property issues and measure guest satisfaction with the property and L38 service.  Comments are forwarded to owners for their review.  In addition, L38 utilizes an online guest review system which offers independent online guest reviews of L38 properties and the guest's vacation experience.

 

Property Extras

Prior to a guest's’ arrival we thoroughly walk through one last time; warm the home up, and test appliances, audio visual, internet, phones, hot water, hot tubs and more.

 

We meet each and every guest at your home at the time of their arrival and walk the guest through the house demonstrating the function of all appliances etc. We provide each incoming guest with helpful information such as L38 policies, guest services, phone numbers for attractions, activities, and equipment rentals, and other tourist information. We post rules, check out instructions, and emergency contact numbers in your home. Our guests are very appreciative of all the useful information provided along with their vacation rental.  We call each guest after check In to ensure that all is well at the property and assist with guest requests as needed.  

 

Confidence

We are here to protect your property. All guests are required to sign a detailed rental agreement, and review the policies. We primarily rent to families or adult groups over the age of 25.We do everything we can to protect your home and your investment.

 

Every rental has a limited liability insurance policy which covers the guest up to $1,500.00 in accidental damage or theft to the property.  In the event that this needs to be applied we are able to file a claim in the name of the guest.  This means we can deal with this without having to re-involve the guest or the owner.

 

Housekeeping and Maintenance

L38 offers quality housekeeping, linen cleaning services and property inspections of each individual property.  Our professional housekeeping program is committed to owner satisfaction and to ensuring guest comfort and exceeding guest expectations through attention to detail.

 

L38 provides qualified, personable, and professional maintenance services with a timely response 7 days a week to guest or owner reported maintenance problems and responds to after-hours requests for emergency services.  We use reliable and knowledgeable subcontractors who are qualified to handle any situation.

 

After-Hours Emergency

We provide all guests with an after-hours emergency number - these are our personal cell phones and the Telluride & Mountain Village Police/Marshal’s number.

 

If you are interested in becoming our partner, please email Kevin Jones at [email protected] or call 970-728-8838.